Privacy Policy

Divine Companion ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information when you use the Divine Companion app, the website at divinecompanion.thecarecircle.in and related services (the "Services"). This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

(a) Information you provide: name, mobile number, email address, date, time and place of birth (for astrology services), gotra and family member names (for sankalp), delivery address, profile photo, and any messages or content you submit.

(b) Payment information: transaction details processed by our payment gateway partners. We do not store full card numbers, CVV or UPI PINs.

(c) Automatically collected information: device type, operating system, unique device identifiers, IP address, app version, language, crash logs, usage data and approximate location (with your permission).

(d) Information from third parties: if you sign in using Google, Apple or Truecaller, we receive basic profile information as permitted by you.

We use your information to: create and manage your account; process bookings, offerings, donations and payments; share sankalp details with temples and pandits performing your puja; deliver prasad and send puja videos; provide astrology reports and consultations; personalise content, reminders and festival notifications; provide customer support; send transactional messages (SMS, WhatsApp, email, push) and, with your consent, promotional communications; improve and secure the Services; and comply with legal obligations.

We share your information only as necessary: with Service Partners (temples, pandits, astrologers) to perform the service you requested; with payment gateways, logistics and courier partners, cloud hosting, analytics and communication providers who act on our behalf under confidentiality obligations; with government or law-enforcement authorities where required by law; and in connection with a merger, acquisition or restructuring, subject to this Policy. We do not sell your personal information.

By using the Services you consent to the collection and use of your information as described here. You may withdraw consent, opt out of promotional messages, or manage device permissions (location, notifications, camera, storage) at any time through the app or device settings. Withdrawing consent may limit some features.

Subject to applicable law, you have the right to access, correct and update your personal information; request deletion of your account and data; nominate a person to exercise your rights in case of death or incapacity; and raise a grievance. To exercise these rights, email admin@rakshafin.com. We will respond within the timelines prescribed by law.

We retain your personal information for as long as your account is active or as needed to provide the Services, resolve disputes, comply with legal, tax and accounting obligations, and enforce our agreements. Transaction records may be retained for the period required under Indian law. Upon account deletion, we delete or anonymise your data within a reasonable period unless retention is legally required.

We use reasonable security practices including encryption in transit (HTTPS/TLS), access controls, secure cloud infrastructure and periodic reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Services are not directed at children under 18. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided us data, contact admin@rakshafin.com and we will delete it.

Our website and app use cookies, SDKs and similar technologies (for example analytics and crash-reporting tools) to understand usage and improve the Services. You can control cookies through your browser settings.

The Services may link to third-party sites and services with their own privacy policies. We are not responsible for their practices.

Your data is primarily stored on servers located in India. Where data is processed outside India by our service providers, we ensure appropriate safeguards as required by applicable law.

We may update this Policy periodically. Material changes will be notified through the app or website. The "Last updated" date indicates the latest revision.

For any privacy-related questions, requests or complaints, contact our Grievance Officer: Name: Grievance Officer, Divine Companion; Email: admin@rakshafin.com. We will acknowledge your complaint within 24 hours and endeavour to resolve it within 15 days.