Refund & Cancellation Policy

This policy applies to pujas, chadhava, offerings, astrology consultations, digital content and donations purchased through Divine Companion.

(a) Cancellation by you: You may cancel a puja or chadhava booking up to 24 hours before the scheduled puja date for a full refund, less any payment-gateway charges. Cancellations made less than 24 hours before the scheduled date are not eligible for a refund, as arrangements with the temple and pandit will already have been made.

(b) Cancellation by us or the temple: If a puja cannot be performed due to temple closure, natural calamity, or any reason on our side, we will either reschedule the puja with your consent or issue a full refund.

(c) Incorrect sankalp details: Refunds are not provided for errors in names, gotra or other details entered by you. Contact us as soon as possible and we will try to correct details before the puja.

Refunds or replacements for prasad are provided only if the package is not delivered, or arrives damaged or tampered, and you report it to admin@rakshafin.com within 48 hours of the delivery date with photographs. Minor variations in prasad quantity or appearance are not grounds for refund. Delivery delays caused by courier partners, incorrect addresses or the recipient being unavailable are not eligible for refund.

(a) Live consultations may be cancelled or rescheduled up to 2 hours before the scheduled time for a full refund or credit. No refund is provided for missed sessions or cancellations within 2 hours.

(b) If an astrologer fails to join or the session is interrupted due to a technical fault on our side, you will receive a full refund or a rescheduled session.

(c) Generated reports (Kundli, horoscope PDFs) are digital goods delivered instantly and are non-refundable once generated, except where the report is unreadable or incorrect due to a system error.

Donations to temples and institutions are voluntary and non-refundable once processed, except in cases of duplicate transactions or technical errors, which will be refunded upon verification.

Subscriptions purchased via Google Play or the Apple App Store are governed by the respective store's refund policies. You may cancel auto-renewal at any time from your store account; access continues until the end of the current billing period.

If money is debited but the booking is not confirmed, the amount is usually reversed automatically by your bank within 5–7 working days. If not, email admin@rakshafin.com with the transaction reference and we will resolve it.

Approved refunds are processed to the original payment method within 7–10 working days. Divine Companion is not responsible for delays by banks or payment gateways.

Email admin@rakshafin.com from your registered email address with your booking ID, registered mobile number and the reason for the request.